Money transmission services are provided by Paychex Holdings, LLC in the following US jurisdictions. After contacting Advance Partners customer support, if you feel your complaint regarding Paychex Holdings, LLC’s money transmission service is unresolved, please direct your concern to your state as described below:


At Advance Partners, the safety and security of personal and account information are among our top priorities. Periodically, Advance Partners, our parent company Paychex, and other associated entities become aware of fraudulent schemes that may impact its customers. As such, Paychex will provide an update of trends, within the Security section of its website ( Furthermore, should a client ever gain knowledge that its login information has been compromised, they should contact the Fraud Department immediately.

The Fraud Department may be contacted at 216-831-8900.


If after first contacting Advance Partners at 216-831-8900 you still have an unresolved complaint regarding money transmission services provided by Paychex Holdings, LCC, please contact the Texas Department of Banking at:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
877.276.5554 (toll free)